Privacy Policy
This policy explains how Xtreamo handles information provided through this website and our support conversations.
Information we receive
When you contact us or arrange an order, we may receive your name, phone number, email address, device details, selected plan and transaction reference. Do not send passwords unrelated to the service or full payment-card details.
How we use information
We use information to respond to enquiries, confirm orders, deliver activation details, troubleshoot service issues and maintain necessary business records. We do not sell your personal information.
Service providers and WhatsApp
The website host and communication or payment providers may process information needed to deliver their services. Clicking a WhatsApp link takes you to a third-party service governed by its own privacy terms. Your selected plan and device count may be included in the message you choose to send.
Cookies and technical information
The website and its hosting platform may use necessary cookies and technical logs for security and operation. The dismissible notice uses browser session storage. We do not describe advertising or analytics tools as active unless they have actually been enabled.
Retention and security
We retain information only for support, contractual, accounting or legal needs and take reasonable steps to protect it. No online system can guarantee absolute security.
Your choices
Contact us to request access, correction or deletion of your information, subject to records that must be retained and rights applicable under local law.
Contact forms and email enquiries
The contact form collects the name you choose to provide, your email address, subject and message. We use these details to answer your enquiry and follow up on the issue you raised. Messages are sent to the website administration mailbox through WordPress and the host’s email infrastructure. Please do not include passwords, full card details or one-time codes.
For abuse prevention, the form temporarily stores a keyed hash of the submitting network address for approximately three minutes. This is used to limit repeated submissions, not to send advertising. Browser and host security logs may also record technical request information.
Processing purposes and your rights
Enquiries and order details are processed to respond to your requests and manage the service you order. Security checks help protect the website against abuse. Business records may need to be retained to meet applicable accounting or legal requirements. The legal basis and rights that apply depend on the processing and relevant jurisdiction.
Depending on applicable law, you may have rights to access, correct or delete your data, restrict or object to processing, request portability, or complain to the relevant privacy authority. Where processing relies on consent, you may withdraw it. Contact us through Contact Us to make a request; we may need to verify your identity.
International providers and retention
Hosting, email, payment and messaging providers may process data in other countries under their own arrangements. Contact us for information about the providers involved in your particular request. Support messages and order records are retained for their operational purpose and any applicable recordkeeping obligations; this page does not promise an unverified fixed deletion period.
Contact and changes
Official website: xtreamo.com. WhatsApp: +1 608 862 8416. Material changes will be reflected in this page and its update date.