Refund Policy
A refund is available only if the service cannot be activated after troubleshooting and the issue is reported within 48 hours of purchase, subject to mandatory rights under applicable law.
Requesting help
- Contact us on WhatsApp within 48 hours of purchase.
- Provide your order or payment reference, device model, player name and the activation error.
- Work with our team to check credentials, device compatibility, connectivity and connection limits.
When a refund applies
If troubleshooting does not resolve the activation failure, our team confirms eligibility and arranges the refund using the appropriate payment route. Processing time depends on the payment provider and is confirmed when the refund is arranged.
What is not covered
Change of mind, preference changes, third-party player licence fees and problems unrelated to activation do not qualify under this voluntary policy. Any consumer rights that cannot be excluded remain unaffected.
No free trial
No free trial is offered. Unsure customers may request a short test after purchase within 48 hours. This does not extend the reporting window or change refund eligibility.
Contact
Official website: xtreamo.com. WhatsApp: +1 608 862 8416.